Contact
For questions regarding medical claims, appeals, or ID cards:
Allegiance Benefit Plan Management, Inc.
Customer Service:
1-855-999-1522
2806 S. Garfield St.
P.O. Box 3018
Missoula, MT 59806
Normal Hours of Operation:
Mon-Fri: 8:00 am - 8:00 pm EST.
Allegiance is closed on all major holidays
For questions regarding network providers and scheduling appointments
1-844-939-6437
Available 24/7
For questions regarding behavioral health and substance abuse benefits:
Cigna Behavioral Health
1-800-952-6676
Normal Hours of Operation:
24 hours a day/7 days a week/365 days a year
For questions about Family Building:
WINFertility
Customer Service: 1-833-439-1520
Nurses available 24X7
Customer Service available:
9:00 am- 7:30pm EST
For questions regarding prescription drug claims:
Express Scripts
Patient Customer Number: 1-800-375-0596
TDD: 1-800-759-1089
Accredo Specialty: 1-800-803-2523
Pharmacist Use Only: 1-800-922-1557
Express Scripts website
For questions regarding your 2019 Flexible Spending Accounts:
Optum
Customer Service 1-888-619-2118
www.optumbank.com
Normal Hours of Operation:
24 hours a day/7 days a week (except major holidays)
Outside of the U.S. 1-763-274-7399